About Your Visit

Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments.  

For group reservations, we recommend six to twelve weeks in advance.  Reserving your next treatment prior to leaving the salon will help keep you on a consistent service schedule.  

Please notify Guest Services of any special needs prior to scheduling your reservation.  Knowing your needs beforehand will allow us the opportunity to find ways to accommodate a disability, within reason. Both of our locations provide handicap-accessible parking, restrooms, hair stations, and spa treatment rooms.  

For wheelchair access at our City Centre location, please use the South Entrance of the building facing Dexter BBQ and enter through the glass office doors.

For all guests new to Belladona Salon & Spa, we kindly request a valid credit card number on file in order to hold your reservation.  This is required for any service.  No amount will be charged to your credit card before the day of services unless it falls within our cancellation policy.  You may utilize another method of payment upon checkout.

We understand that you may need to cancel your appointment(s). If you have reserved 1 or 2 appointments on the same day, we require 24 hours notice prior to your scheduled service(s). 

If you have reserved a salon or spa package (3 or more services) on the same day, we require 48 hours notice.

Having timely notice of your cancellation allows us to accommodate other guests and our team. 

In the event you fail to notify us 24 or 48 hours before your services (based on the number of services you have scheduled) OR you fail to show up for your services, a 50% service fee will be charged for the first occurrence and then 100% service fee for every occurrence afterward. 

Unworn enewton items may be returned within 14 days of purchase with a valid receipt and tags in place.  

All other unused products may be returned within 30 days of purchase with a valid receipt.  All makeup purchases, Holiday Gifts and Gift Cards are final sale.